Privacy Policy

Lotus Garden Guesthouse website is owned by Lotus Garden Guesthouse, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by Lotus Garden Guesthouse, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using Lotus Garden Guesthouse website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you use our services.

Quick Summary

• We collect information you provide when making reservations or contacting us
• We use your information to process bookings and enhance your stay experience
• We implement security measures to protect your personal data
• We use cookies to improve website functionality and user experience
• You have rights regarding your personal information, including access and deletion

Information Collection

We collect several types of information from and about users of our website and services, including:

Personal Information

When you make a reservation or contact us, we may collect:

Name, email address, phone number, and postal address
Payment information (processed securely through our payment providers)
Identification details for check-in purposes
Special requests or preferences related to your stay
Communication records when you contact our customer service

Automatically Collected Information

When you visit our website, we automatically collect:

IP address and device information
Browser type and operating system
Pages visited and time spent on our website
Referring websites or sources
Location information (if enabled on your device)

How We Use Your Information

We use the information we collect for various purposes, including:

Reservation Processing: To confirm and manage your booking, process payments, and provide customer service.
Communication: To respond to your inquiries, send booking confirmations, and provide important information about your stay.
Personalization: To customize your experience and provide tailored recommendations based on your preferences.
Improvement: To analyze usage patterns and improve our website, services, and overall guest experience.
Marketing: With your consent, to send promotional materials about special offers or events. You can opt out of marketing communications at any time.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.

We will only retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements.

Data Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security Measures

Secure Socket Layer (SSL) encryption for data transmission
Regular security assessments and updates
Access controls and authentication procedures
Staff training on data protection and privacy practices
Physical security measures at our properties and offices

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to enhance our protective measures.

Cookies Policy

Our website uses cookies and similar technologies to enhance your browsing experience and analyze website traffic.

Types of Cookies We Use

Essential Cookies: Required for basic website functionality and security.
Preference Cookies: Remember your settings and preferences for future visits.
Analytics Cookies: Help us understand how visitors interact with our website.
Marketing Cookies: Track visitors across websites to display relevant advertisements.

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.

Third-Party Services

We may use third-party service providers to assist us in operating our website, conducting our business, or providing services to you.

Our Partners Include

Payment processors for secure transaction handling
Booking platforms and reservation systems
Analytics providers to help us improve our website
Email service providers for communication
Customer support tools

These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose. They have their own privacy policies which we encourage you to review.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

Access: You can request copies of your personal information we hold.
Rectification: You can ask us to correct inaccurate or incomplete information.
Erasure: You can request that we delete your personal information in certain circumstances.
Restriction: You can ask us to restrict the processing of your information.
Data Portability: You can request a copy of your data in a machine-readable format.
Objection: You can object to our processing of your personal information.

To exercise any of these rights, please contact us using the details provided in the Contact section. We will respond to your request within the timeframe required by applicable law.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

When we make changes, we will update the "Last Updated" date at the top of this policy and notify you through a notice on our website or by email if the changes are significant.

We encourage you to review this policy periodically to stay informed about how we protect your information.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Information security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Contact information:

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Lotus Garden Guest House

Near Auroville, Tamil Nadu, India

Email: Booking@Lotusgardenguesthouse.com

Phone: +91 9442343217

We will make every effort to respond to your inquiry promptly and address your concerns thoroughly.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to lotusgardenguesthouse@gmail.com.