Refund & Cancellation Policy

We understand that travel plans may change. Please take a moment to review our cancellation and refund terms before confirming your booking.

🗓️ Cancellation Policy

• Cancellations made 14 days or more before arrival:
  A 10% cancellation fee will be applied. The remaining 90% of the total booking amount will be refunded.

• Cancellations made less than 14 days before arrival:
  The booking is non-refundable. No refund will be issued.

• No-shows or early checkouts:
  Guests who do not arrive or check out early will be charged the full amount of the reservation. No refund will be given.

💳 Refund Processing

• Refunds (when applicable) will be processed within 7–10 business days from the date of cancellation.

• All refunds are returned to the original payment method used at the time of booking.

• Any transaction or bank processing fees are non-refundable and may be deducted from the total refund amount.

📩 How to Cancel

To cancel your booking, please email us at:
📧 lotusgardenguesthouse@gmail.com
Include your full name, booking reference number, and check-in date.

For guests who booked through third-party platforms like Booking.com or Airbnb, please refer to the cancellation policy listed on those platforms, as terms may differ.

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail lotusgardenguesthouse@gmail.com